Dancing Kites Terms & Conditions
Application of Terms and Conditions
These terms and conditions apply to all contracts between you and us.
Interpretation
"We", "us, "our", means Dancing Kites Creative Learning
"You", "your" means the person ordering products under these terms and conditions.
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.
"Product" means the product or products you have ordered from us.
Dancing Kites
Is operated by Dancing Kites Creative Learning, 3 Stevens Close,
Prestwood, Great Missenden, Bucks HP16 0SQ.
The Contract Between Us
After you have confirmed your order we will send you an email summarising each order you have placed. When your order has been placed we will debit your payment card with the total cost of the items being sent, plus post and packaging.
Contracts formed between Dancing Kites Creative Learning and you as a result of using this site shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.
Completion of the contract between you and us will take place on dispatch to you of the products ordered. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you.
Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.
Customer Support
Dancing Kites Creative Learning aims to provide outstanding customer service. If you have any complaint about the service you have received from us please contact Customer Services at info@dancingkites.co.uk
Accessibility
Our aim is for Dancing Kites Creative Learning to be fully accessible to customers with disabilities, providing all our customers the ability to navigate the website easily.
Privacy
We take your privacy very seriously, so that you can shop with confidence.
When you place orders with our website, we collect certain personal information from you (e.g. your name, email, payment address) and store it securely and electronically.
Dancing Kites Creative Learning complies with all applicable data protection legislation, and will treat all your personal information as confidential.
To process your orders efficiently, reputable third-party banking and distribution institutions handle our credit and debit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. These organisations are under strict legal and contractual obligations to keep your personal information private.
Availability
Our availability information is updated regularly but it is possible that in some instances a title may become unavailable between updates.
We will make every reasonable effort to deliver the products you have ordered within the delivery timeframe displayed on the product page at the time of ordering. If this is not possible your order will be dispatched as soon as goods become available to us.
The dispatch and delivery times given are approximate and delays can sometimes occur, due to circumstances beyond our control.
All delivery times quoted on this website are estimates only. These times are based on working days.
You will become the owner of the products you have ordered when the products have been dispatched to you.
Prices
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered prior to their dispatch, we will tell you and give you the option of either reconfirming your order at the correct price or canceling your order. If we are unable to contact you or we receive no reply from you we will cancel your order.
Dancing Kites Creative Learning reserves the right to change prices listed without notice. All orders for products are subject to availability and Dancing Kites Creative Learning reserves the right to refuse to supply to any individual or company.
Customs Charges
If you are ordering for delivery outside the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. Dancing Kites Creative Learning has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Promotions
All promotions are subject to availability.
Payment Details
We accept payment by all major credit and debit cards.
All product prices and delivery charges are shown in UK pounds sterling.
Cancellation Rights
It is advisable that you cancel any unwanted orders by contacting info@cstraining.info before the products are invoiced and dispatched. Requests for cancellations sent might not be actioned immediately, which might result in the order being dispatched.
You can also cancel your order within seven working days after the date of delivery according to your statutory rights. You must inform us in writing by email to info@dancingkites.co.uk, including your name, address, telephone number and invoice. You must return the unwanted products to us unused and in their original packaging at your risk and at your cost within thirty days of delivery. Provided you return the unwanted products unused and in the original packaging within thirty days of delivery we will credit your payment card with the cost of the unwanted product and our delivery charges.
Returns and Credits
Products can be returned under the following conditions:
- The item must be returned within 30 days of receipt
- Books must be in unused (re-saleable) condition
At the time of return you must include your invoice as proof of purchase. Provided you return the unwanted products unused and in the original packaging you will be credited for the cost of the products and associated postage.
Repackage the products securely and send the products together with the reason for return, the invoice, your e-mail address and telephone number and instructions as to whether you would like a refund or a replacement. You will find the Returns address on the paperwork that arrives with your order.
Returns by post are made at your risk and your cost. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
Refunds will be credited to your payment card. Refunds will not be paid in cash.
Replacement Goods
If you receive an incorrect or damaged item from Dancing Kites Creative Learning, please return it to us within 30 days of receipt for a full refund or exchange.
Incorrect Goods
Where you are returning a product due to an error by Dancing Kites Creative Learning, we will refund your return postage costs to your payment card.
Goods Lost in Transit
For deliveries to any UK address please allow 10 working days from date of dispatch. If after 10 days your goods have not arrived please email info@dancingkites.co.uk.
Limitation of Liability
We will not be liable to you for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded, or where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control.
Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.
Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.
Disclaimer
Dancing Kites Creative Learning makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site. All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind. All title(s) are ordered subject to availability and prices quoted by Dancing Kites Creative Learning are subject to change without notice due to circumstances beyond the control of Dancing Kites Creative Learning. Should a price change outside the guidelines indicated on our website, we will contact you by email and ask if you wish to proceed. You will have no obligation to purchase the title(s) at the new price quoted.
We reserve the right not to sell to customers for re-sale purposes.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Dancing Kites Creative Learning howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Although using encrypted security software the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Dancing Kites Creative Learning.
Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.
Dancing Kites Creative Learning email newsletter privacy policy
We have created this privacy policy to demonstrate our firm commitment to your privacy and protection of your information.
Why did you receive a mailing from us?
Our email marketing is permission based. If you received a mailing from us, our records indicate that:
a) You have made a previous purchase
b) You have registered to receive further information
c) You have a mutual relationship with us
We respect your time and attention by controlling the frequency of our mailings.
If you believe you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to info@dancingkites.co.uk for review.
How can you stop receiving mail from us?
Each email sent contains an easy, automated way for you to cease receiving emails from us. Simply click on the relevant link at the end.
How do we protect your privacy?
We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission. Information supplied to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contract service providers for purposes of providing services relating to our communications with you.
